Explore our frequently asked questions...
Without shaming people for their selection of hair products, we felt people may be fed up with putting products in their hair that cause scalp issues, damage hair health, and even create a risk for long-term disease. Being hair product users who were fed up with synthetic products that are generally considered “the industry best”, we created this product for ourselves, but we're proud to share it with you.
Absolutely not. The very reason this product exists is to offer you a replacement for the traditional hair products that are loaded with carcinogens and harmful toxins… All without sacrificing performance for impeccable hair days, every day.
We include Caffeine as nature’s stimulant to increase circulation, nutrient delivery, and oxygen to hair follicles to keep them healthy while supporting hair growth. Research has proven caffeine to be a potent DHT blocker, helping to prevent the conversion of testosterone to dihydrotestosterone — a hormone that is a key driver of hair loss, or more specifically, androgenetic alopecia, affecting men and women, alike.
If applied improperly, residue can linger in one’s hair. To easily prevent this, it’s key to follow our application instructions properly. Emulsifying (spreading and warming) in your hands before applying to hair with water (either fresh out of the shower or added from your sink) is necessary to prevent residue and ensure your Cream performs throughout your day-to-day.
Yes, our water-based Glacial Cream is water-soluble and washes out easily with water and gentle, clean shower products.
You bet. It offers a natural, low hold that doesn't weigh the hair down or create a greasy, heavy appearance. Unlike heavier styling products, the Cream boosts texture and the appearance of thickness on thin and fine hair while providing enough control to style the hair as desired.
Our products are formulated to be versatile and effective for all hair types, including thicker, textured hair. The unique blend of ingredients, including Glacial Clay, provides a natural hold and finish without weighing down the hair.
They’re designed to offer flexibility and control and are enriched with nourishing elements that promote healthier scalp and hair. Regarding application on thicker hair types, we recommend thorough product emulsification into your hands and really massaging the product into your hair and scalp before applying. This will deliver the best results through and through.
Inside our Glacial Cream are many potent active ingredients derived straight from nature. These ingredients provide amazing benefits and in-hair performance, but only if they are properly protected. To prevent bacterial growth in our water-based formula, a gentle preservative system is mandatory to ensure the product is safe, effective, and lives up to our award-winning standards. The combination of phenoxyethanol and Ethylhexylglycerin is SO effective that it allows us to use it in such trace amounts that these ingredients are included at levels deemed safe by the EWG.
This small but mighty tool is our answer to a seamless and sustainable hair care experience. By attaching this key to your tube of Glacial Cream as soon as it arrives, you'll enjoy enhanced durability, as it will protect your tube from damage.
It will also ensure effortless dispensing before every application and reduce waste so every last drop of your Glacial Cream is used. Once empty, remove and keep the key before recycling your Cream tube.
Sure is! 100% of the Glacial Cream ingredients are vegan.
When we say "Sustainably Crafted," we’re not green-washing. Our dedication to protecting our planet and future generations is at the heart of everything we do.
INGREDIENTS: Earth-based and sustainably sourced, always. No harmful chemicals like phthalates, parabens, sulfates, or beyond. That's a promise.
MATERIALS: We choose infinitely recyclable aluminum and use a blend of post-consumer recycled, recyclable, and compostable materials.
PARTNERSHIPS AND CARBON OFFSETS: We get into this more in the sections below. Ultimately, we always want to keep pushing the limits in how we can help support our planet beyond the normal industry “pledges.”
We're a proud 1% for the Planet Member -- this ensures that 1% of all Highland sales are contributed to environmental non-profits committed to protecting our home. In 2024 alone, we will donate more than $40,000 to fighting the climate crisis at hand. We’re also partners with Corso, helping to make our shipments carbon-negative. We’ve already helped offset more than 65k pounds of carbon emissions to date.
We’re always looking for ways to reduce our carbon footprint. For these reasons, we employ aluminum on all of our product packaging and emphasize cardboard shipping materials that are compostable. We’re committed to educating ourselves on new information and opportunities that will propel Highland to an even greener future.
Absolutely not. However, we like to joke that our formulations are so clean that we totally could.
We want you to love your purchase, so we back your first Highland purchase on any product with a 100% satisfaction guarantee!
Because our products contain all-natural ingredients and are unconventional by design, we ask that you try the product for at least one week before requesting a return. Still not loving it after a full week of use? Just let us know at team@highland.style and we’ll offer a pre-paid return label and a full refund on your purchase, less the cost of shipping.
This can happen as all major carriers (UPS, USPS, FedEx & DHL) are never perfect. Please get in touch with us at team@highland.style and provide us with your order number so we can troubleshoot and promptly get a replacement order on its way, if necessary. We’ll get back to you within 24 business hours.
Sometimes USPS can prematurely mark an order as delivered up to 24 hours before it arrives (infuriating, we know). If it still hasn’t shown up by the following day, Please get in touch with us at team@highland.style and provide us with your order number so we can troubleshoot and promptly get a replacement order on its way, if necessary. We’ll get back to you within 24 business hours.
As long as your order hasn’t already shipped, yes. Please quickly reach out to our awesome support team via email at team@highland.style to request updates and we’ll do our very best to accommodate.
As long as your order hasn’t already shipped, yes. Please quickly reach out to our awesome support team via email at team@highland.style to request updates and we’ll do our very best to accommodate.
Shipping processes aren’t always gentle. If your order arrived damaged or there appears to be a defect with your container/product, please contact us at team@highland.style with your order number, a photo of your issue, and a brief description so we can best remedy the problem cited. We’ll get back to you within 24 business hours.
We ship to all 50 US states and surrounding territories. We will be expanding to more countries in 2025.
The standard shipping timeline is 2-3 business days.
No problem, our fast and friendly support team is just an email away: team@highland.style. We’ll get back to you within 24 business hours.
Receive 20% off for life on every subscription purchase/delivery, modify (swap product, delay your next delivery, add on an extra product one time, etc. whenever), cancel anytime, and receive some pretty kick-ass benefits and gifts the longer you stay subscribed!
With ease! You can manage your subscription here whenever. Delay your next order, purchase it sooner, or add another product to your subscription whenever you please.
Highland is carried in some of the best salons, barbershops, and boutique stores across the country. Shoot us an email at team@highland.style if you're looking for some product in person at a location near you. Need it sooner? We recommend expediting your order at checkout!
Yes, we are now accepting a limited number of wholesale partnerships. You can apply to join the Highland Pro Family here.
We are based in Boulder, Colorado! Sko Buffs. All of our products are manufactured in the USA.
Oh, just you wait ;) We have some really game-changing releases coming up…
100%... it was a mess, but a worthwhile one. Check out our Origin Story here for the full scoop.

Sustainable

Health-Conscious
