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Explore our frequently asked questions...

Health & Performance

    Without shaming people for their selection of hair products, we felt people may be fed up with putting products in their hair that cause scalp issues, damage hair health, and even create a risk for long-term disease. Being hair product users who were fed up with synthetic products that are generally considered “the industry best”, we created this product for ourselves... but we're proud to share it with you.

    Absolutely not. The very reason this product exists is to offer you a replacement for the traditional hair products that are loaded with carcinogens and harmful toxins… All without sacrificing performance for impeccable hair days, every day. 

    No way, José. Though the Pomade's natural and hydrating ingredients do create a low-shine, you shouldn’t find it to be greasy or crunchy like other Pomades. As long as you emulsify it properly (leaving just a clear coat of product on your hands before applying), it’s lightweight and re-workable throughout the entire day so you can run your hands through your hair with zero grease, crunch or unwelcomed residue.

    Our pomade does wash out easily with the use of a clean, high-quality shampoo. With water alone, you will find that the Pomade doesn’t wash out entirely. And on the days in between washes? That leftover product is actively nourishing & hydrating your hair, seamlessly allowing you to restyle. Stay tuned for something exciting in the works 👀

    You bet. It offers a natural, medium hold that doesn't weigh the hair down or create a greasy, heavy appearance. The Pomade boosts texture and increases the appearance of thickness on thin and fine hair while providing enough all-day control and style.

    Our products are formulated to be versatile and effective for all hair types, including thick and textured hair. The unique blend of ingredients, provides a natural hold and finish without weighing down the hair, making the Pomade an excellent selection on textured hair.

    For application, we recommend thorough product emulsification into your hands before massaging the product into your hair and scalp... then style to your liking.

Impact

    When we say "Sustainably Crafted," we’re not green-washing. Our dedication to protecting our planet and future generations is at the heart of everything we do. 

    INGREDIENTS: Earth-based and sustainably sourced, always. No harmful chemicals like phthalates, parabens, sulfates, etc. That's a promise.

    MATERIALS: We choose infinitely recyclable aluminum and use a blend of post-consumer recycled, recyclable, and compostable materials.

    PARTNERSHIPS AND CARBON OFFSETS: Proudly partnered with 1% for the Planet and working to make all shipments carbon-negative, we're constantly seeking ways to push the limits in corporate responsibility. Read more below!

    We're a proud 1% for the Planet Member -- this ensures that 1% of all Highland sales are contributed to environmental non-profits committed to protecting our home. In 2024 alone, we will donate more than $40,000 to fighting the climate crisis at hand. We’re also partners with Route which helps fuel carbon-neutral shipping. We’ve already helped offset more than 65k pounds of carbon emissions to date… We’re always looking for ways to reduce our carbon footprint. For these reasons, we employ aluminum on all of our product packaging and emphasize cardboard shipping materials that are 100% compostable. We’re always committed to educating ourselves on new information and opportunities that will propel us to an even greener future.

    Absolutely not. However, we like to joke that our formulations are so clean that we totally could.

Shipping, Returns, & Subscriptions

    We want you to love your purchase, so we back your first Highland purchase on any product with a 100% satisfaction guarantee!

    Because our products contain all-natural ingredients and are unconventional by design, we ask that you try the product for at least one week before requesting a return. Still not loving it after a full week of use? Just let us know at team@highland.style and we’ll offer a pre-paid return label and a full refund on your purchase, less the cost of shipping.

    This can happen as all major carriers (UPS, USPS, FedEx & DHL) are far from perfect. Please get in touch with us at team@highland.style and provide us with your order number so we can troubleshoot and promptly get a replacement order on its way, if necessary. We’ll get back to you within 24 business hours.

    Sometimes USPS can prematurely mark an order as delivered up to 24 hours before it arrives (infuriating, we know). If it still hasn’t shown up by the following day, Please get in touch with us at team@highland.style and provide us with your order number so we can troubleshoot and promptly get a replacement order on its way, if necessary. We’ll get back to you within 24 business hours.

    As long as your order hasn’t already shipped, yes. Please quickly reach out to our awesome support team via email at team@highland.style to request updates and we’ll do our very best to accommodate.

    As long as your order hasn’t already shipped, yes. Please quickly reach out to our awesome support team via email at team@highland.style to request updates and we’ll do our very best to accommodate.

    Shipping processes aren’t always gentle. If your order arrived damaged or there appears to be a defect with your container/product, please contact us at team@highland.style with your order number, a photo of your issue, and a brief description so we can best remedy the problem cited. We’ll get back to you within 24 business hours.

    We ship to all 50 US states and surrounding territories. We will be expanding to more countries in 2025.

    Our flat rate shipping timeline is 3-4 business days. Need it sooner? Select expedited shipping at checkout and you'll have it within 1-2 business days.

    No problem, our fast and friendly support team is just an email away: team@highland.style. We’ll get back to you within 24 business hours.

    Receive 20% off for life on every subscription purchase/delivery, modify (swap product, delay your next delivery, add on an extra product one time, etc. whenever), cancel anytime, and receive some pretty kick-ass benefits and gifts the longer you stay subscribed!

The Fun Stuff

    Highland is carried in some of the best salons, barbershops, and boutique stores across the country. Shoot us an email at team@highland.style if you're looking for some product in person at a location near you. Need it sooner? We recommend expediting your order at checkout!

    We are based in Boulder, Colorado! Sko Buffs. All of our products are manufactured in the USA.

    Oh, just you wait ;) We have some really game-changing releases coming up…